Shipping and Delivery

We deliver to most of the international destinations.

On Check Out page please select the Country where you wish to ship. If your delivery destination is not on the list please send us a message to clarify.

Option 1

USPS Global Express
(14-28 business days)

Delivery to your doorstep.

Frequently Asked Questions

When will I get my items?

Total Delivery time is an estimate of when your items will be delivered to your shipping address. This includes warehouse processing and carrier delivery time. Once your items are shipped from our warehouse, you will receive a Shipment Notification email with carrier and tracking information.

What time will my order be delivered?

Delivery is made between 8 am and 5 pm. You can check the estimated delivery date by visiting carrier web-site and track your parcel number. Nessa’s Shop is unable to provide an exact time of delivery.

I will not be home on the scheduled delivery date.

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively, amend your delivery address.

Can I have my parcel delivered to an address other than my home?

For your convenience, you may request to have your parcel delivered to an alternative address (such as your office address). If you choose to deliver to your office, please include the business name in the shipping address. Please note, if you choose this option, goods may be left with reception.

What happens if my delivery goes missing?

In case of any problems with your delivery, Nessa’s Shop will be in direct contact with the carrier to resolve the issue as quickly as possible. We will make every effort to contact you and keep you informed of the progress of our investigation, and where appropriate deliver a replacement.

What happens if I'm not happy with the product I receive?

Any problems with items you receive must be reported to us within 30 days of receipt. We guarantee money back refund without question if you are dissatisfied in any way. Items must be returned in the original condition in which they were received.

If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused. If there is any defect in the product on receipt then it may be returned to us for a refund at that time.

Please contact us before returning anything so we can inform you where to send and how to arrange the refund. Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order, or through store credit in special circumstances.